Enter Repair -> New

1)    Customer Information

: Gather customer information for future marketing and warranty (in case providing warranty)

1.     Fill the ‘Mobile Number’ (Mandatory field)

-      New customer : move to the 2. step
-      Existing customer : move to the ‘2) Device Information’
    (Other information belong to ‘Customer Information’ will be auto-filled

2.     Fill the ‘First Name’ (Mandatory field)

3.     Fill the ‘Last Name’ and ‘Email Address’ (Optional field)

4.     Tick the radio box next to ‘SMS’ and ‘E-mail’ if you want to send notification (Optional)

2)    Device Information

: Gather information for the device to make a booking for a specific device

1.     Select ‘Non-Warranty’ or ‘Warranty’

-      ‘Non-Warranty’ : the booking is made for a new device or not for warranty

-      ‘Warranty’ : customer had a repair before and need to provide warranty for existing customer

2.     Select Manufacturer from the drop-down list (Mandatory field)

: Store owner or manager can set up the list of manufacturer on ‘Settings’ (Refer to…)

3.     Fill the ‘Model Name’ (Mandatory field)

4.     Fill the ‘Serial or IMEI’ (Optional field)

: Useful to track the previous booking and support repairers finding previous booking for warranty in the future

5.     Fill the ‘Faulty Description’ (Mandatory field)

: Store owner or manager can set up the list of faulty description on ‘Settings’ (Refer to….), or able to write description manually

3)    Test Server
 (Note. This filed will be shown as customer’s business name)

1.     Fill the ‘Note for Office’ field (Cannot see from customers)

: Person in charge for repair can make a note for other employees

2.     Select ‘Warranty Period’

3.     Fill the ‘Quotation’

: Quote will be $0 if this field is empty

4.     Select option ‘Standard’ or ‘Express’

4)    Click ‘Book In’ to confirm the booking