DBINE Manual

Repair Administrator

Start

Navigation Bar

27 May 2019 16:44

Navigation BarNavigation bars are found on the top left hand side corner of every page. You can switch over from most frequently used page to another for your convenience. Please read the following instruction to find out on utilising them. Daily Summary Page (Press "F9" on keyboard)For further

About Dashboard

26 May 2019 11:54

About DashboardDashboard is divided into five main categories for further information read the following:System Overview- Simple today's summary: Views today's summary in brief.- Waiting repairs, booking used, today's booking: Three boxes highlight below are interrelated to each other and numbe

Creating Your Roster

05 Jun 2019 13:34

RosterRoster can be found under office section in navigation bar see belowAdding Staff On Roster1. Name tags can be found on the top right hand side corner2. Click and drag one of the name tag then drop it onto the date required3. Name tag will appear on calendarDeleting Name Tag on Roster1. To dele

Checking Staff Logon Time

05 Jun 2019 14:01

Staff Logon TimeFollow the instruction below to go to "Staff Logon Time"1. Time counts automatically after a staff member logs in (Start of shift)2. To end your shift simply press the end button shown below3. Highlighted below shows recent log on history4. To view log on history on different month f

Minimising Navigation Bars

05 Jun 2019 14:24

Minimising Navigation Bar Follow the instruction below:

Switching Repair Administrator To Tablet Mode

05 Jun 2019 16:14

Switch To Tablet ModeYou can use tablet mode on computer but it is preferably designed for the tablet. In tablet mode repair administrator, it supports simple functionality such as booking new or existing customer and new transaction.Follow the instruction below:1. Press the box highlight below2. Se

Creating And Viewing Announcement

05 Jun 2019 17:04

Creating AnnouncementFollow the instruction below to create announcement1. Go to Office then select management 2. Press Announcement highlighted below3. To create a new announcement press "NEW" fill in subject and text box with relevant info4. Press Post Announcement Viewing Posted Announc

Deleting Or Modifying Announcement

09 Jun 2019 10:53

Deleting or Modifying Announcement1. Go to Office -> Management -> Announcement -> Article see below2. Press subject3. Press "Delete" or "Modify"4. When you're deleting confirm "OK"5. When you're modifying, change the information in the box labelled then press "Modify Announcement"

Server Announcement

09 Jun 2019 11:21

Server AnnouncementServer announcement is a notification from the server administrator and announces any updates, introduction to new features or new release.NOTE: You are disabled to make any amendments in server announcement, it is only a message incoming from the server administrator.There a

GK420D ZEBRA DESIGNER LABEL DESIGN SW AND DRIVER DOWNLOAD

12 Jun 2019 05:54

ZEBRA DESIGNER LABEL DESIGN SOFTWARE DOWNLOADhttps://www.zebra.com/ap/en/support-downloads/printer-software/zebra-designer-downloads.htmlhttps://www.zebra.com/ap/en/support-downloads/printers/desktop/gk420d.html

Repair

New Repair Booking For Existing Customer And New Customer

21 May 2019 16:09

Enter Repair -> New1) Customer Information : Gather customer information for future marketing and warranty (in case providing warranty) 1. Fill the ‘Mobile Number’ (Mandatory field) - New customer :

Searching For A Booking

22 May 2019 11:25

Steps using field1. Fill in any field(s) necessary2. Press the search button on the right hand side bottom3. Page directly loads the list from recent to latestSteps using barcodeWithout a scanner:The procedure will be identical to steps using fields. See above.Using a scanner:1. Steps using barcode2

Print Booking Ticket

22 May 2019 12:20

1. Go to 'Repair' -> 'List on the left panel2. Click 'Booking #' on the list which you want to print a booking ticket3. Click 'Action' Button in the section 3.4. Click 'Print Booking Ticket'If you want to print simple version of booking ticket, click 'Print Simple Booking Ticket' below 'Print Boo

Cancel Repair Booking

22 May 2019 12:29

1. Go to 'Repair' -> 'List' on the left panel2. Click 'Booking #' on the list which you want to cancel 3. Choose Technician from 'Technician Information' -> Click 'Action'4. Click 'Booking Cancel'5. Click 'OK' if you want to cancel the booking, otherwise click 'cancel'

Saving Changed Booking Details

22 May 2019 12:37

Customer Information1. Make changes to customer information2. After amendment, press the save button for any changes.Device InformationSame as aboveQuotationSame as above

Booking Another Repair

22 May 2019 12:34

1. Go to Repair -> List2. Click 'Booking #' on the list which customer want to make a booking for another repair3. Click 'Action' button in Section 3.4. Click 'Booking Another Device' on the list5. Make a booking as normal procedureif you are not sure how to make a booking, click the link belowht

Print Technician Sheet

22 May 2019 12:57

1. Go to 'Repair' -> 'List'2. Click 'Booking #' which you want to print technician sheet3. Click 'Action' in Section 3.4. Click 'Technician Sheet' on the list

Change Status For Current Booking

22 May 2019 13:21

1. Go to 'Repair' -> 'List' 2. Click 'Booking #' which you want to change booking status3. Click 'Action' in Section 3.4. Click 'Change Status' on the list5-1. Click drop down list -> choose status which you want to change to5-2 Choose different warranty period if you want to change 'Warr

Marks Booking As Repaired

22 May 2019 13:43

1. Go to 'Repair' -> 'List'2. Click 'Booking #' which is repaired3-1. Fill the 'Repair Detail' text box3-2. Select 'Technician Name' who charge in repair3-3. Enter parts which are used for repair3-4. Select 'Warranty' period3-5. Enter new 'Service Charge', if price updated -> Click

Send Update Notification For Repair Booking Via SMS

22 May 2019 14:37

1. Go to 'Repair' -> 'List' 2. Enter 'Mobile Number' -> Click right side to 'Mobile Number' fieldNote. tick 'Same Number' if you want to send same number as booking made under3. Write message in the 'SMS Details' field4. Click 'Send' button

Send Update Notification For Repair Booking Via Email

22 May 2019 14:43

1. Go to 'Repair' -> 'List' 2. Enter 'E-mail Address' -> Click right to the 'E-mail Address' to save e-mail addressNote. Tick 'Same Email' if you want to send to same e-mail address which you already put on the 'Customer Information'3. Click button to send e-mail

Repair History Tracking For Individual Repair Booking

22 May 2019 14:47

1. Go to 'Repair' -> 'List' 2. You will see'History' section and all activities will be automatically noted on 'History'

Write Note For Repair Reference

22 May 2019 14:51

1. Go to 'Repair' -> 'List'2. You will see 'History' section on the page3. Write note in 'Note' fieldNote. this note is only visible to internal employees and this note is not for customer4. Click button to save

Organising And Modifying Price List

22 May 2019 17:12

Repair Price listonline and offline price list can be found in section below:Once you enter the page it will view the following:ManufacturerModelFault DescriptionService ChargeOnline/OfflineBooking

Adding Loan Device

09 Jun 2019 11:44

Adding Loan Device 1. Go from Repairs -> Loan Device then press "+Add Device"2. Fill "Device name" and "Serial or IMEI"3. Then Press "Confirm"4. You'll find "NEW" device added to the loan device list

Modifying Loan Device Information And Deleting Loan Device

09 Jun 2019 12:52

Modifying Loan Device Information1. Go to "Repairs" then press "Loan Device" 2. Then follow the instruction below3. You'll find that the information has changedDeleting Loan Device1. Follow the instruction from 1 to 2 under modifying loan device information 2. Press "Delete" to Delete loan

Tracking Loan Device

09 Jun 2019 13:17

Tracking Loan Device Follow the instruction below to go to loan deviceThere are two different icons in which determines a loan device's availability. - Loaned Icon indicates the specified device is currently loaned to your valued customer and is not available- In Stock icon indicates the s

Procedure Lending Loan Device

09 Jun 2019 15:10

Lending Device to CustomerLending a loan device for a customer is only available if the customer is in the booking "List".Follow the instruction below to lend a loan device.1. Go to "Repairs" then press "List", now pick a booking that need a loan device.2. Choose a device lent to the customer in the

Adding Manufacturer, Model, Fault Description In On/Offline Price List

10 Jun 2019 14:40

Importantly!After making any changes to the Price list press "Done" button highlighted below to ensure they are saved correctly!Adding Manufacturer and Model to the Price List1. First go to "Repairs" then press "Price List - For On/Offline", now press modify to make changes to your price list2. Now

Modifying Payment Method For Repair

09 Sep 2019 14:20

Modifying Payment Method For RepairJust like in Sales Transaction you can also change/modify payment method for repair as well. BUT to find more about making change to payment method for sales transaction please visit the following link otherwise continue on to the instruction.Modifying payment meth

Online

Check The Online Booking

22 May 2019 15:33

There are 2 different ways to check 'Online Booking' 1) From 'Web & Online' tab1. Go to 'Repair' -> 'Web & Online'2. Page will show you all the list of bookings from 'Online Booking'2) From 'Repair' -> 'List' tab1. Go to 'Repair' -> 'List'2. You will see a booking which made fr

Search Online Booking

22 May 2019 15:32

There are 2 different ways to search 'Online Booking'1) Using filter which is already set up1. Go to 'Repair' -> 'Web & Online'2. You will see all 'Online Booking' list on the page3. You can use filtering option to set up range of searching result3-1. : See all list of booking from 'Onl

HR

Outsource

Outsource For Booking

22 May 2019 13:06

1. Go to 'Repair' -> 'List'2. Click 'Booking #' which you want to send away for outsourcing3. Click 'Action' in Section 3.4. Click 'Outsourcing' on the list5. Select 'Subcontractor' from the list, Input the price for outsourcing -> Click 'Start Outsourcing'Note. You should set up the list of s

Sales

Make Sales Transaction With Repair

22 May 2019 15:38

1. Go to 'Repair' -> "List'2. Click 'Booking #' of customer who wants to buy 3. Click 'Action' button in Section 3.4. Click 'New Sales Transaction' on the list5. Proceed as normal retail salesIf you are not sure how to make a new transaction, click the link belowhttps://manual.dbine.net/Repa

Searching For Old Transaction

22 May 2019 13:17

Searching for old transaction by barcode1. Scan or manually insert barcode in the field2. Barcode is located on top of customer's receipt Searching for old transaction by date1. Enter the date of transaction2. Press ENTER or search button

New Sales Transaction

22 May 2019 14:03

New Sales transaction pageThere are ways to enter into new transaction page1. Press either one of the new sales transaction button2. Press "F8" on the keyboardNew Sales Transaction using barcode1. Scan or manually type the barcode in the "box" shown belowNew Sales Transaction manually1. Type product

New Sales Transaction Payment Option

22 May 2019 16:25

Payment Option1. Select one of three payment option 2. After the selection amount will appear in the "box"Customer(Optional)Aim of this function is to keep a track with customers and organise electronic invoice1. Enter customer's mobile phone number in box indicated below2. If existing customer

About Sales Detail

22 May 2019 16:50

Sales DetailSales detail provides information about previous transactions. It provides transaction number, barcode, purchased quantity of product, product name, unit price and date of purchase. This engine search and allocate transactions or products.Steps to search a transaction1. Complete the boxe

Modifying Payment Method For Sales Transaction

09 Sep 2019 15:07

Modifying Payment Method For Sales TransactionJust like in Repairs you can change/modify payment method that has been already saved to the system. If you want to find more about modifying payment method for repair please visit the link provided below, otherwise continue to the instruction below the

Customers

Register Repair Customer To Black List

22 May 2019 12:54

1. Go to 'Repair' -> 'List'2. Click 'Booking #' for the customer who you want to add to black list3. Click 'Action' in Section 3.4. Click 'Register Blacklist Customer'5. Write note for future reference (Recommend to note reason why customer added on the blacklist)

SMS Manager

26 May 2019 14:33

SMS ManagerGo to SMS manager by clicking the box shown below.In SMS manager you can view history of SMS sent to the customer and also you can compose SMS as well.SMS HistoryWhen you enter SMS manager page you'll see the list of newest to oldest message in descending order. Specify one or more b

Personal Customers

26 May 2019 16:57

Personal CustomersGo to Personal Customers to view customer listFinding a customerYou can find a customer by completing one more field shown below:Making new booking, new transaction or customer detailsYou can make new booking, new transaction or view customer details for your personal customers. Fu

Inventory

ABOUT - Current Inventory

27 May 2019 10:55

Current InventoryCurrent inventory can be found on top of the list in inventory section, see below:Then you'll see the following page which are divided in to four categories:Current Inventory CategoryAs mentioned above, current inventory is divided into four parts which are ACCESSORIES, REPAIR PARTS

ACCESSORIES - Adding, Subtracting And Deleting Stock

27 May 2019 10:43

ACCESSORIESIn this section you can amend/modify and control the stocks in your system. To find out more, read the instructions below:Adding or Subtracting and Deleting Current Stock in the systemAdding or subtracting number of stock available:1. Count the number of stocks available in the shop2. Mod

ACCESSORIES - Adding New Stock Item

27 May 2019 10:44

Adding New Stock Items in Accessory1. Scroll down to the bottom of the current inventory page2. Create barcode for the item3. Check whether or not taxable4. Select a category for new item5. Create a name for new item and type in the number of items available6. Add in Sales price and RRP then press +

ACCESSORIES - Changing Sales Price And RRP

27 May 2019 10:42

CHANGING SALES PRICE AND RRP 1. On the left hand side of current inventory page you'll see the following in the picture below2. Add new price and RRP preferred3. Then press "Save" button4. System confirmation appears

ACCESSORIES - Modifying Barcode, Tax Status, Category And Product Name

27 May 2019 10:54

Modifying Barcode, Tax Status, Category and Product Name1. Modify or change on of the boxes below. NOTE: Barcode is diallowed to be modified, in order to change the barcode you'll need to delete the item and re-add your item.2. Press SAVE afte

ACCESSORIES - Searching For Item(s)

27 May 2019 11:04

Searching for Item(s)1. Fill in one or more fields shown below NOTE: If you have a barcode to scan, press the field above the arrow indicator and scan your barcode2. Then press "ENTER"

REPAIR PARTS - Searching For Current Repair Parts

27 May 2019 11:17

Searching For Repair Part Repair Parts can be found in "Current Inventory"1. Fill in one or more of the fields shown and press "ENTER" NOTE: You can either scan or type in the barcode if known2. See below

REPAIR PARTS - Modifying Currently Available Repair Part And Adding New Repair Parts To List

27 May 2019 12:09

Modifying Currently Available Repair Part1. Change one or more fields shown in the box below NOTE: Barcode cannot be modified. If you want to change the barcode you'll need to re-add the repair part to the list2. Press "SAVE"3. Save confirmation from the SystemAdding New Repair Par

Printing Barcodes & QR Code In Inventory

27 May 2019 12:33

Printing Barcodes & QR Code In InventoryPrinting the barcode and QR code is very simple. Steps to print barcode & QR code for both accessory and repair part is identical.See below1. Press the "Down Arrow" located next to the "SAVE" button2. It'll show following options - Prints QR code

Viewing All Inventory List

27 May 2019 13:25

Viewing All Inventory ListSteps for viewing all inventory list for accessory and repair part is identical.1. Press the print icon highlighted below2. Creates inventory list in PDF Format

Viewing All Inventory List

27 May 2019 13:22

Viewing All Inventory ListSteps for viewing all inventory list for accessory and repair part is identical.1. Press the print icon highlighted below2. Loads All Inventory List in PDF format

MISSING OR FAULTY

27 May 2019 13:53

Missing Or FaultyThis function aids you to manage all missing or faulty items in your inventory, it allows you to deduct number of items that are missing or faulty and maintains the history to help you allocate the supplier whom sent you faulty product.Applying missing or faulty item1. Go to "Curren

Random Checks

27 May 2019 14:22

Random Checks

Creating Need To Order List

27 May 2019 15:03

Creating Need to order ListTo create stock order list you'll need to go to the following page:1. Press Inventory2. Press stock order3. Press NEED TO ORDERAdding items to the list1. Select type of item (e.g. accessory or parts) in the box highlighted below2. Specify the name of the product (e.g. 2018

Stock Order

29 May 2019 10:48

Stock Order Main purpose of this function is to control and manage the stocks delivered to your shop.To make stock order:1. Go to Inventory2. Press Stock Order3. Press "Stock Order"Making Stock Order1. Select the supplier you ordered in the box below and then lock it in by pressing the blue but

About Order History

29 May 2019 11:52

About Order HistoryIn Order History, you can view order lists, that is received, pending and saved drafts as well as printing barcodes directly from "Order List". You can manage your stocks as well by adding it to your "Current Inventory".You can go to "Order History" by following the instruction be

Printing Barcode And QR Code In Order History

29 May 2019 12:29

Printing Barcode and QR code in Order HistoryAfter you've change the status from "Pending" to "Complete" you are now enabled to print barcodes and QR.NOTE: You can only print barcode individuallyTo print find the button that looks like: It is located next to the product name as shown below

Completing Order From Order History

29 May 2019 12:32

Order History Status- waiting for the order- checked as order received- Draft saved which you can get back to it anytime to complete it or you can delete it from order historyPending to CompleteWhen you receive the order from the supplier, go to order history to check that you've received the produc

Order History Changing From Unpaid To Paid

29 May 2019 12:59

From Unpaid to PaidFollow the instruction below to change the order from unpaid to paid1. Go to Inventory -> Stock Order-> Order History2. Press "Check Paid" to change payment status from unpaid to paid as shown below3. Press "ENTER" on your keyboard or Press "OK" to confirm4. Under "Paid" it

Deleting Saved Draft In Order History

29 May 2019 13:08

Deleting Saved Draft InIn "Order History" you are allowed to delete saved drafts ONLY! Deletion of "Pending" or "Completed" order isn't available.Follow the instruction below:1. Go to Inventory-> Stock Order-> Order History2. Press the delete button shown below3. Press "ENTER" or "OK" to

Adding/Deleting/Modifying Suppliers

29 May 2019 14:44

SuppliersIn suppliers page, it allows you to add, delete or modify supplier's details which is amended in the selection list when utilising stock orders or in search bars. For further information read below.Follow the instruction below to go to suppliers page:1. Go to Inventory-> Stock Order->

Settings

Setting Up Repair Section

10 Jun 2019 16:15

Settings For RepairThere are 5 settings that is allowed to be changed which are Automatic Phone Number Search. Manufacturer, Fault Description, Warranty and Basic Warranty. But first follow the instruction below to go to Repair Settings.1. Press Your name tag which can be found on the top right corn

Setting Up Automatic Phone Number Search

19 Jun 2019 12:31

About Automatic Phone Number SearchWhat is Automatic Phone Number Search?It's one of the functions in the new booking system where it automatically search and load existing See below example.Automatic Phone Number Search Set-UpFollow the instruction below:1. Press the name tag and find settings2. T

Setting Up Manufactuer

19 Jun 2019 13:26

Manufacturer Set-UpTo add or delete manufacturer you desire or unwanted, follow the instruction below.1. Press the name tag and find settings2. Then press "Repairs" on settings list3. To add a manufacturer simply type in the manufacturer's name into the list and hit "Enter" on your keyboard4. Name a

Setting Up Fault Description

19 Jun 2019 13:26

Fault Description Set-UpTo set up fault description follow the instruction below. 1. Press the name tag and find settings2. Then press "Repairs" on settings list3. Scroll down and find fault description and click the box highlighted below. After you've done that type in the fault description de

Setting Up Warranty

19 Jun 2019 13:20

About WarrantyThe warranty period selection is firstly and mostly found on new repair booking, in the new bookings page you can pick a warranty period for a certain repairs.Warranty Set-UpTo make changes to the warranty settings, please follow the instruction below.1. Press the name tag and find set

Setting Up Basic Warranty

19 Jun 2019 13:25

About Basic WarrantyThe basic warranty is a default set-up on "New repairs" for warranty.Please see the description below.Basic Warranty Set-up To change the basic warranty on settings, please follow the instruction below.1. Press the name tag and find settings.2. Then press "Repairs" on settin

Summary

Daily Summary

03 Jun 2019 11:23

Daily SummaryTo see your daily summary follow the instruction in the diagram belowNow you'll see the page as shown below and it's divided into three categories: Daily Sales, Sales report and final value.

Analysing Daily Sales

05 Jun 2019 12:08

Daily SalesPress "Summary" on the navigation bar then press "Daily" then loads the default page that is "Daily Sales", see below.Daily Sale is divided into three major sections which are sales made on repairs, sales made on accessories and total sales that is sum of sales on repair and accessories.A

Viewing Daily Sales On Other Dates And Printing Daily Sales Report

05 Jun 2019 12:41

Viewing Daily Sales On Other DatesYou can search up on daily sales on different dates follow the instruction below:1. Type in the date by pressing on the box highlighted below2. After typing in desired date, press "ENTER" or press the search button shown below then it will designate you to the daily